Shipping and Handling
1. Shipping Locations: We currently ship to select regions where vaping products are legally allowed. Please ensure that your region permits the sale and delivery of vaping products before placing an order.
2. Age Verification: We comply with local regulations regarding the sale of vaping products. All customers must provide valid identification to confirm they meet the legal purchasing age in their region (e.g., 18, 19, or 21 years old, depending on location). Age verification may be conducted during the checkout process and upon delivery.
3. Shipping Methods and Costs: We offer several shipping options to accommodate your needs:
- Standard Shipping: Typically takes 5–7 business days.
- Expedited Shipping: Available for faster delivery within 2–3 business days.
- Overnight Shipping: For urgent orders, where available.
Shipping fees are calculated based on your location, the size and weight of your order, and the shipping method chosen at checkout. Shipping costs will be clearly displayed before completing your purchase.
4. Handling Time: Orders are processed and shipped within 1–2 business days. Orders placed on weekends or holidays will be processed the next business day. You will receive an email confirmation with tracking information once your order has been shipped.
5. Restricted Shipping Areas: We do not ship to certain regions due to local regulations, including areas where vaping products are prohibited. If your order is placed in a restricted area, it will be canceled, and you will be notified.
6. International Shipping: We offer international shipping to select countries where vaping products are legally permitted. Please note that international customers are responsible for any customs fees, duties, or taxes required by their country’s regulations.
7. Delivery Issues and Lost Packages: If your package is lost or delayed in transit, please contact our customer service team for assistance. We will work with the shipping carrier to resolve the issue as quickly as possible. In cases of confirmed lost packages, we may issue a replacement or a refund.
8. Returns and Refunds: Due to the nature of vaping products, we do not accept returns on opened or used items for health and safety reasons. If you receive a defective or incorrect product, please contact us within 7 days of delivery, and we will arrange for a replacement or refund.
9. Compliance with Laws: It is the customer's responsibility to understand and comply with all local, state, and federal regulations regarding the purchase and shipment of vaping products.
For any questions or concerns regarding our shipping and handling policy, please reach out to our customer support team.